Nordstrom

Nordstrom is an upscale chain of American department stores, with its flagship store in Seattle, Washington. It was founded in 1901 by J.H. Nordstrom and C.F. Wallin. It competes with Macy's.

History
In 1887, Nordstrom emigrated to the United States. Nordstrom was born in Sweden. His birth name was Johan Nordstrom. In 1901, along with Wallin, they started a shoestore called Wallin & Nordstrom. A second store opened in 1923. Later, both Nordstrom and Wallin retired and gave the chain to Nordstrom's three sons. Soon, they renamed the store Nordstrom. They still only sold shoes in the late 60s. In 1969, Nordstrom purhased Best Apparel of Seattle and the company was renamed Nordstrom Best. In 1971, it became public. In 1975, the first Nordstrom Rack store opened. In 1983, the 'Best' part was removed and the company simply became Nordstrom. Nordstrom soon became a national chain. Now, Nordstrom competes mainly against Macy's and sister store Bloomingdale's, but also with other chains like Kohl's and JCPenney, which are not as upscale.

Employee Handbook
For years, employees have been given a gray card called the Nordstrom's Employee Handbook. It reads:

Welcome to Nordstrom

We're glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.

'''Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules.'''

Please feel free to ask your department manager, store manager, or division general manager any question at any time.